1. Delivery areas and fees
We currently deliver within Dhaka, to the zones shown at checkout. The delivery fee for your address is calculated automatically when you choose your zone, with no hidden charges. If your area is not listed, please get in touch and we will let you know what is possible.
2. Delivery timeframes
Because mushrooms are fresh and perishable, we prepare orders promptly and aim to deliver within a short window after your order is confirmed. Estimated timing for your zone is shown at checkout. Delivery times are estimates and may vary with traffic, weather and order volume.
3. Payment on delivery
For Cash on Delivery orders, please have the exact amount ready for our rider where possible. Other payment methods will be added over time and shown at checkout when available.
4. Receiving your order
- Please check your order as soon as it arrives.
- Store fresh mushrooms in the refrigerator and use them within the timeframe noted on the packaging.
- If no one is available to receive the delivery, our rider will try to reach you on the phone number provided with your order.
5. Damaged, incorrect or unsatisfactory orders
If your order arrives damaged, incorrect or not up to standard, contact us at hello@justmushrooms.co within 2 months of delivery with a photo of the item. We will arrange a replacement or refund as quickly as we can. For the best outcome, we encourage you to tell us as soon as possible after delivery.
6. Returns
As fresh produce, mushrooms cannot be returned once accepted in good condition. This protects food safety for all of our customers. Genuine quality issues are handled as described above.
7. Order changes and cancellations
You can request a change or cancellation before your order is dispatched by emailing hello@justmushrooms.co. Once an order is out for delivery, it can no longer be changed or cancelled.
8. Questions
For anything not covered here, email hello@justmushrooms.co or use our contact page.